CROSS Care

Here in Korea,
someone you
can count on.

Someone who listens and helps you find a way forward.
When things feel difficult, talk to CROSS.

Trust built with customers who joined before

5.0/5Friendliness

4.9/5Reassurance

96%Resolution rate

Based on 28 customer survey responses

Post-consultation survey of 28 CROSS customers from the Philippines and Vietnam. Reassurance shows the lower of the two country averages.

Small acts of care. Lasting trust.

More than a one-time answer,
care that continues.

Continue with an advisor who knows your situation and when it is convenient to talk.

If there is a problem with your transfer, we let you know and follow its progress.

When something is hard to handle alone, we guide you on where to get help and what to prepare.

Moments that built trust

“When transfers were unstable, I reached out first and advised the customer to wait a little.”
Putting peace of mind ahead of a transaction

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Adapted from advisors’ reflections.